Your Questions, Our Answers

Frequently Asked Questions

Q1: Why do you want to buy the Middlebrook well? 

A1: We considering purchasing the property and are evaluating the Middlebrook Water Co. as a source to supplement our operations in Aberfoyle. The well would be used to provide redundancy to our well in Aberfoyle in cases such as when annual maintenance is required as well as to support future business growth.   

We are currently exploring the potential of Middlebrook. We always follow a thorough review process when exploring a new source. Our evaluation of the Middlebrook source will include comprehensive hydro-geological studies to ensure the long-term sustainability of the source. This is why we perform a pump test.

Q2: Where are you in this process?

A2: Nestlé Waters Canada has submitted an application to the Ontario Ministry of Environment and Climate Change (MOECC) to conduct an aquifer pump test. This will help us determine if the source meets our internal requirements as well as ensure it can be operated in a sustainable manner.
We are currently waiting for this permit. We will update this page when we hear from the MOECC.  

If the test results meet our requirements, we will apply for a water-taking permit from the MOECC accompanied by a comprehensive hydrogeological study and a corporate business plan.

If the test results indicate the source is not suitable or poses a negative impact on the aquifer, we will not proceed with our option to purchase the site.

Q3: How do you know there’s enough water for all?

A3: We are committed to sustainable water management and stewardship  

Our team of hydrogeologists and engineers monitor our groundwater withdrawals daily, as well as associated resource indicators (such as aquifer levels, spring flows, water quality and surface water levels) to ensure long term-sustainability of the watershed and ecosystems. 

For instance, in Aberfoyle, we monitor over 50 control points from both on-site and off-site wells, which measures groundwater elevations in different geological formations.

Additionally, when exploring a new spring site, like Middlebrook, we follow a thorough due diligence process which includes extensive hydro-geological studies to understand the long-term sustainability of the source.  Our study also accounts for the local community’s long term water supply needs.

Part of our due diligence process on the Middlebrook source includes an aquifer pump test.  Our future aquifer test will follow Nestlé’s established practices to promote groundwater sustainability and responsible water resource management.  Typically, when applying for a pump test permit, the Ontario Ministry of Environment and Climate Change (MOECC)  requires a residential well survey within 500m to 1kilometer from the production well.

In the case of the Middlebrook source aquifer pump test, Nestlé Waters is working with individuals and businesses as far as the neighborhood of Salem, located about 3 kilometers from the evaluated source, to ensure our operations will not have a negative impact on the aquifer.

Our decision to operate in a particular site and the level of water we take is always a science-based decision ensuring the sustainable management of the groundwater resources.  If the test results indicate the source is not suitable or poses a negative impact on the aquifer, we will not proceed with our option to purchase the site.

Q4: How much water do you take?

A4: All our water sources in Ontario are based in Wellington County located in the Grand River Watershed. The bottled water industry only uses 0.6% of the available water from this watershed.

If the source at the Middlebrook site meets our requirements without any negative impact, we will seek a permit that allows us to draw 300 gallons-a-minute, which is the most recent permitted rate for this well. 

Q5: How do you support the community?

A5: We believe that creating shared value is more than just good business – it’s a bond we share with the communities in which we live and serve. 

Creating Shared Value 

Being a good neighbour comes in various forms in Canada and we focus our Creating Shared Value efforts on our economic impact; nutrition, health and wellness; our environmental performance; our community impact; and transparency in our commitments.

Local Support 
In Ontario, examples of organisations and shared value projects we support includes:

The Friends of Mill Creek
What it is: Friends of Mill Creek is a volunteer, community-based organization that supports landowners in rehabilitating Mill Creek by undertaking fisheries and stream works, including stream bank reconstruction, stream bed re-grading, tree planting, culvert replacement and farm fencing repair. 
Our role: Since 2003, we have donated $121,350 through a fund administered by the Grand River Conservation Foundation to help carry out critical fisheries and stream rehabilitation work. 

Green Legacy Programme
What it is: The Green Legacy Programme was created to plant 150,000 trees in celebration of the County of Wellington’s 150th anniversary. That idea has grown to more than 1.7 million trees planted across the County by community partners, making it the largest municipal tree planting program in North America. 
Our role: We’ve planted 4,000 trees on our Puslinch property in 2014 and plan to plant again this year. The Company has planted 14,000 trees on its Puslinch and Hillsburgh property since 2012. 

Adopt-A-Road Programme
What it is: The County of Wellington coordinates an Adopt-A-Road programme for County roadside clean-up. The programme is a public service initiative for volunteers to enhance the local litter collection activities of the community where they live by picking up litter along road right-of-ways. 
Our role: Under the programme, we have adopted a section of road allowance along Wellington Road 34 between The Hanlon and the Wellington/Halton County Line and kept it clean since 2008. Nestlé employees undertake a spring and fall clean-up drive each year, taking to the roads and picking up debris. 

Town of Erin Skate Park
What it is: Located beside the community’s Centre 2000 recreational facility, the skate park encourages local youth to live more active lifestyles. 
Our role: We donated $20,000 toward the establishment of the park. 

Puslinch Optimist Recreation Centre

What it is: Puslinch Optimistic Recreation Centre has an outdoor arena and gymnasium to encourage active play both indoors and outside. The Centre offers open gym hours, camps, classes and an assortment of other sports and programs. 
Our role: We donated $50,000 towards the Puslinch Optimist Recreation Centre. 

We continue to support local charities and foundations: 
Canada’s 911 Ride Foundation 
Work for a Cure 
Canadian Red Cross 
Guelph General Hospital 
Puslinch Fire Department 
Salvation Army 
United Way 
St. John Ambulance 
Learn more about how we are supporting the communities in which we operate. 

Q6: How much traffic will be generated by water-drawing at the Middlebrook site?

A6: At the time logistics are difficult to estimate, since the Middlebrook well would serve as a supplementary source to support future business growth as well as provide redundancy to our primary production well in Aberfoyle and support future business growth should the need arise. 
The company would use a combination of county and arterial roads to truck the water to the plant, with a goal of minimizing any inconvenience to nearby residents. The company has taken this approach to its trucking of water from Erin to the plant, with good results.

Q7: How can I get in touch with you?

Any questions? We’re listening... 
You can contact us here or meet us in Elora where we hold regular open office hours. 

You can also check out our ASK NESTLE section for more information